Get Found | Small Markets

Good organic SEO can’t be done overnight, it takes time. Many of our clients start to see their rankings rise within 3-4 months. In fact, 86% of our small business clients reach the 1st page of Google after 6-9 months of SEO work (when implementing our recommended keywords). We provide total transparency into all of the work we perform through our custom reporting dashboard. You'll be able to see every single SEO action performed. You can track how every dollar of your campaign gets used, as well as monitor keyword movement and overall performance.

Search engines like Google look at two things when evaluating a website and deciding where to rank it - relevance and trust. Relevance takes into account the quality of content on a website and the code behind the scenes. Building relevance means optimizing the code, and making sure the content accurately represents the business and the brand. Trust refers to how many other sites on the internet link back to a site. If a large number of high-quality sites point back to it and your content satisfies the searcher’s intent then the Google algorithm will start to trust it more and move it up in the rankings.

A strong online presence is the first step toward success. Your customers and prospects need to be able to find you, both online and in the street. Ask yourself this, when was the last time you went out to eat at a new restaurant or planned to go see a new movie and did not look it up online first? Chances are, you did some research beforehand and it's extremely likely that your customers are doing the same. When customers and prospects look you up online, make sure they can find you and that the information they come across is correct.

For SEO, priority is given to good customer experience on mobile devices. Consumers will use mobile devices to find desired goods or services and will generally begin these searches with a category or brand search. For example, a brand search is “Joe’s Pizza in Denver” and a category search is “Pizza in Denver”. (Note: On a mobile device the “in Denver” often does not need to be explicit.) In the case of a category search, the user has intent to purchase something in a category but has not decided or does not care about the brand. In these searches, the user’s intent is generally heavily skewed toward proximity and location. So search engines generally deliver the closest locations and it is therefore important that location information is crawlable, is displayed on each page, and is in meta-data and keywords.

It's easy! By setting up a list of searches, you can find customers in your area and start an immediate conversation. Here are 3 easy steps. First, find words and phrases that relate to your products or services. If you’re a locksmith, try “locked keys in car”. Next, respond to the relevant search results by starting a conversation or making the person an offer. And finally, seal the deal and fulfill your end of the bargain. The system will automatically record all conversations for future viewing.

Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.

Did you know that 90% of small businesses have Facebook pages, but that almost one third of them have less than thirty-two fans? Building an engaged audience can be difficult, and for many local businesses it’s the reason why they quit updating their pages long ago.In order to create a successful following on social media, every post needs to have value. This means posting timely, relevant, and engaging content.

• Post calendar―Effectively manage and schedule posts using a convenient calendar view
• Mobile-friendly—Social Marketing is fully mobile responsive so you can work how you want
• Analytics—Rich engagement statistics on your social posts
• Lead finder—Configure keyword searches and geo targeting to find and engage with your target audience
• Ready-to-post content library—Use your favourite RSS feeds to discover great content to use in your social media marketing
• All-in-one composer—Post to Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn
• Direct Instagram scheduling―Plan Instagram posts in advance and then sit back while Social Marketing publishes them automatically
• Google Posts support―Promote your clients’ upcoming events, make special announcements, share timely offers and more
• Configurable notifications―Easily configurable for each of your users— get notifications on new leads, customer replies and more
• Customer engagement―Get an aggregate view of all customer posts and respond to them directly from Social Marketing
• Clickable.bio for Instagram―Transform your Instagram posts into a shoppable gallery and turn social fans into paying customers

The reputation of a business is both what they say about themselves and what others say about them. Managing a reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Reputation management is the process of monitoring and managing all the channels that affect a business's online reputation. That can include online reviews, online listings, Google Q&A, and social media.

Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks is crucial.

Eighty-four percent of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

Due to mobile service provider standards the daily limit of SMS requests is 150. When you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.

A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

• The phone number is a landline and is unable to receive text messages.
• The number has blocked receiving messages from unknown numbers.
• The phone associated with this number is turned off or unavailable.
• The number you’re trying to send to may no longer exist.
• And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.

Customer Voice offers the following methods: - Email (Standard and Pro) - SMS (Pro only) - Review Generation Widget (Standard and Pro) - Email signature widget (Standard and Pro) - Mobile Kiosk (Pro only)

You can request reviews on any site that we currently monitor reviews for. Beyond Facebook and Google, you can choose to request reviews from your customers on sites specific to your business.

Yes! You have complete editing ability for both email and SMS-type messages. Use our friendly editor to change colors, add images, add buttons, and insert any text you'd like.

Yes. With Customer Voice Pro, you can bulk send review request messages (email or SMS).

Your SMS allotment will replenish every month. If you need to send more SMS and you are out of credits, you must purchase another add-on in the necessary amount.